Conflict Resolution (De-escalation)

Bowcliffe Hall Ballroom 2020 (Square)
Bowcliffe Hall 2020 (Square)
  • Bowcliffe Hall Ballroom 2020 (Square)
  • Bowcliffe Hall 2020 (Square)
Bowcliffe Hall Ballroom 2020 (Square)
Bowcliffe Hall 2020 (Square)
From: £545.00

Conflict Resolution (De-escalation)

OUR PRICE: £545.00

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Training
This session will explore the law regarding physical intervention, the concept of reasonable force and duty of care. The course teaches staff how to recognise when anger is rising and what happens in the angry person’s body. It will then examine intervention techniques, recognising triggers and how staff can best deal with the situation in hand. Finally, it will look at post event support. The course follows guidance from The Institute of Conflict Management and The SIA (Security Industry Authority).

Max Delegates: This course is open to everybody. Maximum 15 delegates per course.

Course Duration: The Face-to-Face sessions are a half day of in person training and run from either 9:00am to 1:00pm, or 2:00pm to 6:00pm.

 

Course Type

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Location
The venue is to be determined and arranged by the customer. Strict 2m social distancing, and the use of appropriate PPE must be enforced.

If the customer is unable to arrange a suitable venue then we can provide our Bowcliffe Hall venue to them at an addition charge.

Bowcliffe Hall, Bramham, Wetherby (Near Leeds), West Yorkshire, LS23 6LP.

Refund Policy / Booking Alterations
Please note that once payment has been made and the booking confirmed it will not be refundable unless the session is cancelled by ourselves. The names and contact details of the attendees must be provided in advance of the session date. Only attendees named prior to the session date will be allowed to take part in the session.

Covid-19 Contact Tracing
Due to Covid-19 we must have a record of the personal contact details of each attendee. These contact details will be kept for a period of 21 days by ourselves and the venue, they will then be destroyed. Attendee contact details will not be used for marketing purposes. The information that you must provide us with for each attendee in order to attend the session is: Full Name, Personal Mobile Number, Personal Email Address. We can’t accept generic or work contact details for Covid-19 contact tracing. All attendees must be easily and quickly contactable for a period of 21 days after their attendance of the session.

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