TERMS & CONDITIONS
Buyer/Customer: the person who buys or agrees to buy the goods from the Seller.
Conditions: the terms and conditions of sale as set out in this document and any special terms and conditions agreed in writing by the Seller.
Goods: the articles which the Buyer agrees to buy from the Seller.
Price: the price for the Goods, excluding VAT and any carriage, packaging and insurance costs.
Seller: means Finite Supplies Ltd.
2.1: These Conditions shall form the basis of the contract between the Seller and the Buyer in relation to the sale of Goods, to the exclusion of all other terms and conditions including the Buyer’s standard conditions of purchase or any other conditions which the Buyer may purport to apply under any purchase order or confirmation of order or any other document.
2.2: All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods from the Seller pursuant to these Conditions.
2.3: Acceptance of delivery of the Goods shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.
2.4: These Conditions may not be varied except by the written agreement of [a director of] the Seller.
2.5: These Conditions represent the whole of the agreement between the Seller and the Buyer. They supersede any other conditions previously issued.
The Price shall be [(amount)] (or) [the price quoted on the Seller’s confirmation of order]. The Price is exclusive of VAT which shall be due at the rate in force on the date of the Seller’s invoice.
4: PAYMENT AND INTEREST
4.1(a): For any Customer that does not have payment terms agreed with the Seller, payment of the Price and VAT shall be due immediately upon checkout when ordering through the website.
4.1(b): When ordering through the submission of a purchase order (i.e via phone or email) the Customer may be sent a proforma invoice which they will be required to pay before they can be sent the Goods.
4.2(a): For any Customer that has payment terms agreed with the Seller, payment of the Price and VAT shall be due in line with that agreement.
4.2(b): The Customer may be required to use a particular account or login when ordering through the website in order to access any agreed Price or payment terms.
4.3: We reserve the right to charge interest on overdue invoices from the date when payment becomes due calculated on a daily basis until the date of payment at the rate of 8% per annum above the Bank of England base rate from time to time in force. Such interest shall accrue after as well as before any judgment.
4.4: The Buyer shall pay all accounts in full and not exercise any rights of set-off or counter-claim against invoices submitted by the Seller.
The quantity and description of the Goods shall be as set out in the Seller’s confirmation of order.
The Seller warrants that the Goods will at the time of delivery correspond to the description given by the Seller in the confirmation of order. [Except where the Buyer is dealing as a consumer (as defined in section 12 of the Unfair Contract Terms Act 1977), all other warranties, conditions or terms relating to fitness for purpose, quality or condition of the Goods are excluded].
7. DELIVERY OF THE GOODS
7.1: Delivery of the Goods shall be made to the Buyer’s address. The Buyer shall make all arrangements necessary to take delivery of the Goods on the day notified by the Seller for delivery.
7.2: The Seller undertakes to use its reasonable endeavours to dispatch the Goods on an agreed delivery date, but does not guarantee to do so. Time of delivery shall not be of the essence of the contract.
7.3: The Seller shall not be liable to the Buyer for any loss or damage whether arising directly or indirectly from the late delivery or short delivery of the Goods. If short delivery does take place, the Buyer undertakes not to reject the Goods but to accept the Goods delivered as part performance of the contract.
7.4: If the Buyer fails to take delivery of the Goods on the agreed delivery date or, if no specific delivery date has been agreed, when the Goods are ready for dispatch, the Seller shall be entitled to store and insure the Goods and to charge the Buyer the reasonable costs of so doing.
8. ACCEPTANCE OF THE GOODS
8.1: The Buyer shall be deemed to have accepted the Goods 48 hours after delivery to the Buyer.
8.2: The Buyer shall carry out a thorough inspection of the Goods within 48 hours of delivery and shall give written notification to the Seller within 48 hours of delivery of the Goods of any defects which a reasonable examination would have revealed.
8.3: Where the Buyer has accepted, or has been deemed to have accepted, the Goods the Buyer shall not be entitled to reject Goods which are not in accordance with the contract.
9. TITLE AND RISK
9.1: Risk shall pass on delivery of the Goods to the Buyer’s address.
9.2: Notwithstanding the earlier passing of risk, title in the Goods shall remain with the Seller and shall not pass to the Buyer until the amount due under the invoice for them (including interest and costs) has been paid in full.
9.3: Until title passes the Buyer shall hold the Goods as bailee for the Seller and shall store or mark them so that they can at all times be identified as the property of the Seller.
9.4: The Seller may at any time before title passes and without any liability to the Buyer:
9.4.1: repossess, dismantle, use or sell all or any of the Goods and by doing so terminate the Buyer’s right to use, sell or otherwise deal in them; and
9.4.2: for that purpose (or determining what if any Goods are held by the Buyer and inspecting them) enter any premises of or occupied by the Buyer.
9.5: The Seller may maintain an action for the price of any Goods notwithstanding that title in them has not passed to the Buyer.
10. RETURNS OF GOODS / CANCELLATIONS
10.1(a): If the Buyer wishes to return Goods this can only be done with the approval of the Seller.
10.1(b): The Buyer can request a return or cancellation of the Goods for any reason within 14 days of delivery as long as they are unused, unworn, and in their original packaging with all parts / pieces in a condition that is fit for re-sale.
10.2(a): To initiate a return the Buyer must request a “return form” from the Seller within 14 days of delivery. The Buyer can do this by emailing email@example.com or downloading a returns form template from the Seller’s website (if available).
10.2(b): On the return form will feature a number of “Return Reasons” that the Buyer can select from to state why they are returning the Goods. The way in which the return will be handled will be determined by the return reason.
10.2(c): Below is a list of the return reasons featured on the return form along with guidance on the process and requirements of each one.
1 = Faulty / defective (i.e. condition not suitable for intended use)
2 = Damaged in transit (i.e. water damage, parts missing)
3 = Not as expected (i.e. looks different to pictures, not happy with quality or finish)
4 = Too small
5 = Too large
6 = Accidental order
7 = No longer required
8 = Wrong item received
1. For faulty / defective items a physical return may not be required. Please submit a detailed description along with clear pictures of any fault when returning this form. If a physical return is required we will let you know.
2. It is the responsibility of the customer to check for damage on arrival of goods. As per courier guidelines all damage must be reported in writing within 48 hours of the goods being delivered.
3. Due to personal tastes and expectations there may be times when a product is functional but for whatever reason you are not happy with it. In such an event please follow the same process as outlined in point 1.
4 – 7. You may exchange the item for a different size / colour as long as it is of equal value. For speed you may wish to place a new order for the items required and then quote that order number on this return. For returns that are not exchanged or replaced by an order of equal or greater value, a 20% restocking fee will apply.
8. If you receive the wrong item then please follow the same process as outlined in point 1.”
10.3(a): Whilst it is not a mandatory requirement to give reason for a return, the providing of one on your initial return request communication will greatly speed up the return process. If a return reason is not given then the default reason used will be return reason point 7, “No Longer Required”.
10.3(b): No Goods should be returned without a return form.
10.3(c): The Buyer will have 14 days from the date the Seller issues the return form to complete the return back to the return location / locations provided by the Seller. Return location may vary by the Goods being returned and therefore confirmation of return address is always required.
10.3(d): In the event that Goods are returned without a return form or to a different address than it was required to go to then the Seller reserves the right to refuse receipt of the returned Goods.
10.3(e): The Seller also reserves the right to accept receipt of the returned Goods and hold them until a return form has been submitted by the Buyer and authorised by the Seller, or the Buyer collects the Goods.
10.3(f): The Seller reserves the right to charge interest and storage fees to cover the time that any Goods returned without a return form are needed to be held.
10.3(g): A copy of the return form should be printed out by the Buyer and sent with the Goods. It is advised for the Buyer to place the return form in an envelope marked “Return Form” and securely affix it to the outside of the package to ensure quick turnaround and processing of any return / refund.
10.4: Carriage, the arrangement of transport and all applicable fees on no fault returns is the responsibility of the Buyer.
10.5: Once the Seller has taken receipt of the Goods they will be checked. As long as the Goods are undamaged, unworn, unmarked and in their original undamaged packaging then a refund will be issued to the corresponding value as stated on the invoice, less any applicable fees/charges.
10.6(a): Any items which are returned by the Buyer that are not to be exchanged or replaced by an order equal to or greater than the value of the returned Goods will be subject to the 20% restocking fee.
10.6(b): In such an event the 20% restocking fee will be taken directly from the refund via the issue of an 80% credit.
10.7(a): Any items which are deemed to be faulty will not be subject to a 20% restocking fee.
10.7(b): It is at the discretion of the Seller what is deemed to be faulty.
10.8(a): With regards to hygiene products, due to the possibility of contamination, the Seller reserves the right to refuse returns once the package/product has been opened.
10.8(b): It is at the discretion of the Seller what is deemed to be a hygiene product.
10.9(a): To initiate a cancellation the Buyer must make a “cancellation request”.
10.9(b): To make a cancellation request the Buyer must email the Seller directly using the email address that was used when the order was placed. The Buyer can do this by emailing firstname.lastname@example.org from the email address they used when placing their order.
10.9(c): Only cancellation requests made in writing to email@example.com from the email address the Buyer used when placing their order will be accepted by the Seller as a cancellation request.
10.9(d): The Seller reserves the right to refuse all cancellation requests that are not made in accordance with the Seller’s terms and conditions.
10.10(a): Goods that have been ordered in special by the Seller are classed as a “special item”.
10.10(b): It is at the discretion of the Seller what is deemed to be a special item.
10.10(c): The Seller reserves the right to refuse the return or cancellation of a special item.
10.10(d): If the Seller chooses to accept return or cancellation of a special item then a 20% restocking fee may apply.
10.10(e): In such an event the 20% restocking fee will be taken directly from the refund via the issue of an 80% credit.
10.10(f): It is at the discretion of the Seller if to apply a 20% restocking fee.
11. CARRIAGE OF GOODS
11.1(a): Carriage will be chargeable as per the stated rates either on an agreed price list, or at checkout in the case of the website.
11.1(b): Carriage rates are subject to change at the discretion of the Seller.
12. COVID-19 / CORONAVIRUS
12.1: Due to the current pandemic, the Seller reserves the right to refuse returns on all Covid-19 / Coronavirus related products.
13. Credit Facility – B2B
13.1(a): Any registered business or entity wishing to trade regularly with, or on an ongoing basis with, Finite Supplies Ltd, are eligible to apply for a credit account. It is up to the discretion of Finite Supplies Ltd if the application is accepted in part or full.
13.1(b): Those applying for a credit facility agree to the terms set by Finite Supplies Ltd. They agree that all payments will be issued on time and in full.
13.1(c): Should any payment not be paid on time and in full then Finite Supplies Ltd reserves the right to remove any prior granted credit facilities and charge interest and fees appropriate to the recovery of any debts owed and the time of which they were outstanding.
13.2(a): Finite Supplies Ltd may, at their discretion, choose to provide discounted rates and preferential terms to customers with a credit facility. The amount of discount and preferential terms granted may vary dependent on the business nature of the customer and the volumes being ordered.
13.2(b): Finite Supplies Ltd may, at their discretion, choose not to provide prices to, or negotiate with, any customer that has not fully completed and submitted a credit application form.
13.3: To request a credit application form the customer should email firstname.lastname@example.org and state the reasons why they require a credit facility with Finite Supplies Ltd.
13.4(a): At the time of writing, the standard way that Finite Supplies Ltd provides their B2B credit facility is through a platform called GoCardless. GoCardless collect payments owed securely and automatically from the customers bank account on behalf of Finite Supplies Ltd via the set up of a direct debit mandate.
13.4(b): By submitting the credit application form to Finite Supplies Ltd you are authorizing Finite Supplies Ltd to set up a direct debit mandate on your behalf using the bank details provided.
13.4(c): Unless agreed in writing otherwise by a Director of Finite Supplies Ltd then payments owed are to be collected automatically by Finite Supplies Ltd by the means of direct debit.
13.5(a): By submitting the credit application form to Finite Supplies Ltd you are authorizing Finite Supplies Ltd to carry out a credit search on you, your business, or any persons associated with your business where it is reasonable to do so, now, or at any point in the future.
13.5(b): Any credit search carried out may be recorded by the agency and may be disclosed to subsequent enquirers.
13.6(a): References may need to be provided by you to Finite Supplies Ltd for the requested/required credit limit to be applied to your account.
13.6(b): References should be suppliers that you have an existing credit facility and trading relationship with. If your required credit limit exceeds that granted by the credit check then we may ask the provided references for information relating to your trading history with them to ascertain the level of risk.
13.6(c): Government entities do not need to provide references.
14. TERMS AND CONDITIONS
14.1: The Seller maintains the right to alter the Terms and Conditions without any prior warning.
14.2: Our contractual relationship with you and all goods carried by us for you are subject to our terms & conditions, which can be accessed at any time by navigating to the terms & conditions page on our website, or by copying and pasting the following URL into your internet browser: https://www.finite-supplies.co.uk/terms-conditions/
14.3: By placing an order with Finite Supplies Ltd you are accepting the terms & conditions outlined on our website regardless of the transaction method or transaction location.
14.4: Reasonable efforts have been made to make the terms & conditions easily accessible at any time.